Eight ACR Supply counters across North Carolina carry refrigeration parts and refrigerant. Where to find us, and how to prepare so the first call gets you the right part.
A walk-in quits overnight, the owner's calling you at 6:45, and you need a compressor, a drier and a jug of refrigerant before lunch. Where do you go?
If you work anywhere from the Triad to the coast, here's the short answer. ACR Supply has eight counters in North Carolina, and every one of them is set up for refrigeration work: parts, refrigerant, and counter people who know the cold side. This post covers where to find us, and how to prepare so the first call gets you the right part.
We've been at this since 1977, when L.C. Meachum started the company in Durham. Today there are eight ACR Supply counters:
Monday through Friday, 7:00 AM to 4:30 PM, at all eight stores.
After-hours on-call assistance is available for a $150 fee. Contact your local store for details.
Addresses, phone numbers and directions for every store are on our Locations page. That page is kept current, so it's the one to bookmark.
Our counters carry refrigeration parts and refrigerant, from compressors, condensing units and unit coolers to the valves, driers and controls that keep them running. You can browse what we offer under Refrigeration Equipment and Parts and Refrigerants and Supplies.
A listing in the catalog doesn't mean it's sitting on the shelf at your store that morning. Stock varies by location and by day, so contact your local counter about availability before you drive over.
Call before you come in.
Before coming in for refrigerant, contact your local ACR counter to confirm availability, purchasing requirements, and any documentation needed.
A few minutes of prep before you call makes the counter's job easier and gets you back to the site faster. Have this ready:
The equipment's model and serial numbers
A clear photo of the data plate is the easiest way to capture both. They help us identify the equipment and narrow down the correct replacement.
Photos of the equipment and the part
Include any labels or numbers stamped or printed on the part itself. A compressor's label, a motor's nameplate or a control's part number narrows the search fast.
Existing part numbers
If the old part has a number on it, or you have the number from a previous invoice, bring it.
The application
The refrigerant the system runs on and, for compressors and valves, whether it's a low, medium or high temperature application.
Anything else you noticed
What failed, what you've already checked, and whether the system has been modified. If you're not sure what you're looking at, send what you have.
None of this guarantees a match on the first try, but it's what the counter needs to get you close, and it's how most parts questions get answered in one call instead of two.
Buying parts or refrigerant to keep existing equipment running isn't affected by the dates below. If you're quoting new refrigeration equipment, though, the refrigerant it ships with now depends on when it's installed and what type of system it is, under EPA's revised rule. These are the dates to keep in mind when you're sizing up a new walk-in, rack or cold storage job.
Contact the counter nearest you. We'd rather answer it before the drive than after.
Written byAnthony Woest, ACR Supply.